A Company stuck in the 1980s - Customer Services Hertz Employee Review

1.0
Jan 7, 2015
Recommend
CEO approval
Business Outlook

Pros

Nice staff, genuine and easy to get on with. An international staff makes it interesting.

Cons

Micro management. Poor pay. Poor staff training and development. Out of date building and work environment. Very poor management engagement with staff in Customer Service and Sales. Incompetent management in this department. Succession is based on who you know and not on ability necessarily. The company is not committed to its staff - it is interested in what the shareholders want - more growth.

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5.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work in tandem with other professionals in your trade, always had a feeling of "family" working alongside my peers. We come together when times are tough, this is very rewarding,

Cons

The current economic and geopolitical spectrum have been proving a challenge to this industry as a whole, thankfully we are a resilient outfit with the best people at the helm.

2.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a job in a bad economy. Decent vacation time but no money to go anywhere.

Cons

Favoritism, nepotism. We used to get profit sharing now it goes wherever it goes. New commission structure is bad.Dollar thrifty and hertz are all one yet hertz does all dollars work while they make the money and close whenever they want. Customers are always aggressive and rude.sick time is unrealistic. If you have any condition you have to get fmla and the company they use always refuse it. ,yet somehow the people that aren't sick are always on fmla.

2
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