Sky reviews

Appalling management from department managers and above. Truly abysmal stuff. Having left some months ago, some of the decisions that were made boggle the mind to this day. Conveyer belt of staff. The idea seems to be to get them in, burn them out and then get rid of them. Timed toilet breaks Promotions given to people who were "in" with management over much stronger candidates. If your team has too many cancellations in one day (despite being on target for the week, month, quarter, year, century, whatever, it doesn't matter), you'll be pulled into a room and grilled by either your TL, or your TL and their manager. While you personally may even be on target for the day, you'll still have to sit through this ritual. The biggest con of all is how well Sky sell the job to you in the interview process. If they were just up front about what the job is actually like, they'd save themselves and a lot of soon to be frustrated employees all the hassle.

Plenty of cons come with the job also. Wether you pass your probation period is usually down to who your manager is (And wether they like you or not) I have heard management from other teams also laughing about how they are going to fail people they don't want on their time because of their personalities or other things. This is also an extremely high pressure job, the staff turnover says it all really, a constant recruitment with constant incentives for employees to try get their friends to work for sky also! (Says a lot when they need to offer current employees money to get their friends to work for them). There is a high amount of micro-management as mentioned in many other reviews and some team leaders just constantly email you while on calls and write on your whiteboards to sell to customers as a resolution for their problems. There are tonnes of employees (And even team leaders) who have taking short term and long term stress leave due to the high pressure environment and some team leaders even joke abut people going on stress leave. My personal experience is I had my team leader from my second week in training telling me I was going to fail, at one point even being brought into a meeting with another team leader and my team leaders manager to ask if he was bullying me, and regret not informing him of how I truly felt on the situation and trying not to make waves. I hit 3 of my 4 targets and the 4th I was close to (and eventually reached this target, actually hitting 4/4 of these stats in my last 2 weeks of employment) and was told I was failed because of this one target, and then didn't even get any opportunity to ask about any final pay or letter of dismissal before being asked to leave the building. Stats are constantly emailed out to each team as a group so everyone can see each others stats, and there are people who started with me on my team, not hitting the stats that I would have hit, and to their surprise passed probation. One of the first times I've seen companies give their team leaders personal discretion to let someone go And that data protection act? forget it in this office! Team Leaders walking around on Whatsapp, Betting sites (PaddyPower, Bet365) Instagram and Tinder, I understand work phones being allowed but for a TL to be able to swipe right while taking an escalation for an irate customer seems a tad unprofessional to me.