Be kind to your mental health and don't be lured with false benefits - Customer Service Representative Sky Employee Review

You are advised that you are applying for a customer service role and at no point over the phone interview or early stages are you told you will be a customer support JUST for broadband . This means that you have to talk to people who potentially won't have broadband for 2 weeks to 2 months and sky's answer to everything is . "Tell the customer that we can't give them an exact date but we are working on it" Besides having to lie to customers daily , listen to abuse from irate customers with probably the word broadband in Ireland and have your every move monitored ... management is actually laughable . Maybe 50% of the "team leaders " know what they're talking about . You could go to a manager for advice and they'll literally say " I don't know ask another manager" so they obviously need to train their team leaders. There is this whole emphasis on "sky culture" when you first start . This is probably the worst culture of any callcentre I have experienced . Micromanagement is not the way forward . You have to select "unplanned break" if you need to use the toilet. And your productivity is monitored hourly . Also their stats are actually laughable . So am agents worth / stats are based on a SURVEY ... yes That's right . An automatic survey asking customers ( who you have just told have no broadband) to rate you out of ten and rate sky out of ten (based on their conversation with you. Clearly this is a ridiculous way to measure people and at the end of the day if customers are unhappy with their terrible sky service they won't be giving you a good rating . If you like going to get locked on the regular , love a few yokes in your spare time and want to dedicate your life to a company who will give you anxiety and stress then go for a customer service / retention / sales job in sky dublin