Pros
Benefits are good - free Sky TV, discounted phone and broadband and free health insurance. The offices are modern and have some nice touches (pool table, table tennis, xbox) The people are brilliant. I've made some great friends. Management are so incompetent that it's possible to get away with a lot if you were so inclined. Short of punching your manager in the face, it's pretty hard to get fired once you've been made permanent
Cons
Appalling management from department managers and above. Truly abysmal stuff. Having left some months ago, some of the decisions that were made boggle the mind to this day. Conveyer belt of staff. The idea seems to be to get them in, burn them out and then get rid of them. Timed toilet breaks Promotions given to people who were "in" with management over much stronger candidates. If your team has too many cancellations in one day (despite being on target for the week, month, quarter, year, century, whatever, it doesn't matter), you'll be pulled into a room and grilled by either your TL, or your TL and their manager. While you personally may even be on target for the day, you'll still have to sit through this ritual. The biggest con of all is how well Sky sell the job to you in the interview process. If they were just up front about what the job is actually like, they'd save themselves and a lot of soon to be frustrated employees all the hassle.