Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Intercom

      Engaged Employer

      Intercom reviews

      Compare reviews

      3.9

      78% would recommend to a friend

      (472 total reviews)
      avatar

      Eoghan McCabe

      68% approve of CEO

      88% positive business outlook

      Ratings by category

      4.2

      Compensation and benefits

      4.0

      Career opportunities

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.7

      Senior management

      3.5

      Diversity & inclusion

      Intercom has an employee rating of 3.9 out of 5 stars, based on 472 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intercom employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      472 reviews
      5.0
      Mar 27, 2026

      One of those rare, career-defining experiences

      Manager, customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The company is growing insanely fast and genuinely changing the game—it feels like a once-in-a-lifetime opportunity, especially in Customer Success - You get to be part of shaping the future of customer experience, not just executing on it - You’re surrounded by some of the smartest, most driven leaders in the industry, which raises your own bar

      Cons

      - The pace of change is constant—the product evolves extremely fast, which requires a lot of curiosity and adaptability - You need to be genuinely comfortable operating in ongoing change, because things rarely stay stable for long - It’s an intense environment where you’re expected to bring your best work consistently, which isn’t for everyone

      5.0
      Mar 12, 2026

      Great Place To Work

      Recruiting
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really fast-moving and energised environment with talented people. Transparent and honest leadership. Lot's of scope for impact in all roles across the company. Clear to see there is a strong culture for internal mobility and growth. All employees are encouraged to find difficult problems and go solve them.

      Cons

      The fast-paced environment might not be for some people.

      5.0
      Mar 10, 2026

      Excellent company

      People manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I have found Intercom to be an excellent company, with a strong and positive culture. The people are smart, thoughtful, and clearly care about doing good work and supporting one another. From everything I have seen, there is a real emphasis on creating an environment where people feel valued and supported. It also seems like a particularly exciting time for the company. There is strong momentum, a sense of optimism, and a lot of potential for continued growth. Also, amazing perks - free breakfast, lunch, snacks, bar. Free gym and classes. Great medical and dental. 6 months maternity leave fully paid. Barista on site. Pop up dinners/happy hours once a month etc etc

      Cons

      I haven’t experienced any cons

      Viewing 1 - 3 of 472 Reviews
      Related searches: Intercom jobs | Intercom salaries | Intercom benefits | Intercom interviews | Intercom conversations
      ReviewsIntercom reviews

      Glassdoor has 495 Intercom reviews submitted anonymously by Intercom employees. Read employee reviews and ratings on Glassdoor to decide if Intercom is right for you.