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      Intercom

      Engaged Employer

      Intercom Customer Success Manager reviews

      4.4

      78% would recommend to a friend

      (7 total reviews)
      avatar

      Eoghan McCabe

      66% approve of CEO

      100% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      7 reviews
      5.0
      Mar 27, 2026

      One of those rare, career-defining experiences

      Manager, customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      - The company is growing insanely fast and genuinely changing the game—it feels like a once-in-a-lifetime opportunity, especially in Customer Success - You get to be part of shaping the future of customer experience, not just executing on it - You’re surrounded by some of the smartest, most driven leaders in the industry, which raises your own bar

      Cons

      - The pace of change is constant—the product evolves extremely fast, which requires a lot of curiosity and adaptability - You need to be genuinely comfortable operating in ongoing change, because things rarely stay stable for long - It’s an intense environment where you’re expected to bring your best work consistently, which isn’t for everyone

      Viewing 1 - 3 of 7 Reviews
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      Glassdoor has 502 Intercom reviews submitted anonymously by Intercom employees. Read employee reviews and ratings on Glassdoor to decide if Intercom is right for you.