Zendesk reviews

3.7

67% would recommend to a friend

(2,161 total reviews)
avatar

Tom Eggemeier

61% approve of CEO

58% positive business outlook

Zendesk has an employee rating of 3.7 out of 5 stars, based on 2,161 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zendesk employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Mar 8, 2020

Had a bad experience :(

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- nice office - free unhealthy snacks, if that's your thing - free beer on tap - free food, but it's not great. No hot food. - $1500 development budget which you can spend on conferences, courses, books, etc. - RSUs & ESPP - some people are nice, like in every company - generous parental leave (both maternity and paternity) - phone allowance

Cons

- Managers: incompetent, unfair, biased, self-serving, lacking in people skills, playing favourites. Some of these managers were lucky to be in the right place at the right time when the company was growing fast, and got promoted to their level of incompetence. And they keep getting promoted, even though their reports are leaving! - 360 reviews are a joke, no one seems to care about the feedback you provide. - Promotion criteria are unclear. It really comes down to whether your manager likes you or not. - Salaries are not that great. - Very stingy with WFH. - No exit interview. They just give you a short form to complete. I guess nobody really wants to know why you’re leaving.

1.0
Oct 28, 2017

Zendesk review

Recommend
CEO approval
Business Outlook

Pros

benefits, They Hire great people, location is perfect

Cons

Not a great atmosphere, company direction not clear, Huge staff turnover, Bad managers with no experience, Not great pay.

2.0
Jan 14, 2021
Recommend
CEO approval
Business Outlook

Pros

The org is big and still growing in revenue Skilled people from where you can learn from Great benefits and budget for self-development The communication at the org level is great Good culture of trust and responsibility

Cons

The Cons is regarding the Mobile department which is totally apart from the company. The culture in Mobile is one of the worst ever I have experienced. Managers and Team Leaders love and incentive micro-management on all levels and there is a feeling they are working against you and not with/for you. One-to-one meetings end to be a status report meeting. The career plan is not clear at all and even if you are playing a role two levels above yours, they will try to find small things to convince you and the managers above them to not promote you. They love meetings, you don't have time to finish your tasks and learn a new tech because there is always a meeting that you are required to attend. A lot of great people leaving due to all the cons above. The mobile department can make your life miserable even in a great company like Zendesk.

Viewing 1 - 3 of 2,161 Reviews

Glassdoor has 2,504 Zendesk reviews submitted anonymously by Zendesk employees. Read employee reviews and ratings on Glassdoor to decide if Zendesk is right for you.