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      Western Union

      Engaged Employer

      Western Union reviews

      3.5

      60% would recommend to a friend

      (2,934 total reviews)
      avatar

      Devin McGranahan

      54% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      Western Union has an employee rating of 3.5 out of 5 stars, based on 2,934 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      3K reviews
      3.0
      Sep 12, 2019

      WU = A company in turmoil

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good flexibility, benefits, and compensation.

      Cons

      Constant re-structures and most notably in 2019.. the current WU way project is causing a lot of speculation and anxiety amongst employees.. difficult to focus when roles, reporting lines and business are in a state of flux. Yes change is good and needed in WU but some announcements are questionable. Many tenured employees just want to leave but are holding out for severance. Feels like we are getting ‘lean’ for a takeover??!

      avatar
      Western Union Response
      6y
      We appreciate your 10+ years of service to Western Union and we’re thrilled that you would recommend the company. However, we are disappointed to hear of your experience as it does not match our values. One of our top priorities is to provide a positive work environment for our employees especially during this transitional time. An environment where everyone has the they need to manage change, both personally and professionally. We are confident that this transformation is going to help drive us ahead in the market and that our employees will be set up for success with the skills and capabilities needed for the future. We welcome you to share additional feedback through our confidential email careers@westernunion.com, or use our WU Listens monthly survey to provide real-time improvement ideas.
      1.0
      Mar 23, 2020

      Good place to start a career

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Small company (in Ireland) with growth opportunities arising along the years. Had a great working experience in the last five years, I've been able to touch on different aspects of the business.

      Cons

      Sadly, the management is very political and generally not everything is done the way it should be, but the way it is convenient for the management. Voicing your opinion can lead to bullying. I don't feel like the employees are being valued and the company struggles with retaining talent. This is a risk for the company, as with long-serving employees the company is losing years of knowledge and expertise. Internal communication is not great either. Many decisions are made based on the unknown.

      avatar
      Western Union Response
      6y
      Thank you for your 3+ years at Western Union! We're glad to hear that you think we're a great place to start and build a career! We strive to create a work environment where employees develop skills and feel fulfilled with the work they do at the company. However, we're disappointed to hear about your experience with management. We understand that leadership has a critical impact on the organization, so we hold our leaders to the highest standards. As we continue to transform as an organization, we will be sharing your feedback with our leaders to impart effective and positive change. We also encourage you to answer our monthly WU Listens survey, and if there is anything else you would like to share with us confidentially, please feel free to reach out to us through careers@westernunion.com.
      3.0
      Apr 15, 2015

      Accounting Manager

      Accounting manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people Great work life balance decent pay and benefits

      Cons

      Snr Mgt (VP & above) are too aloof and protect their own patches - absolutely no sense of teamwork or collaboration No vision or direction of where the company is going or wants to be Colleagues globally living in fear of redundancy and losing their position to Lithuania Although decent pay is significantly below market levels Silo driven organisation No chance of career progression unless you are in Lithuania or indeed Costa Rica

      Viewing 1 - 3 of 2,934 Reviews
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      ReviewsWestern Union reviews

      Glassdoor has 3,794 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.