Toast Inc reviews

3.8

69% would recommend to a friend

(1,655 total reviews)
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Aman Narang

76% approve of CEO

65% positive business outlook

Toast Inc has an employee rating of 3.8 out of 5 stars, based on 1,655 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Toast Inc employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Nov 17, 2019
Recommend
CEO approval
Business Outlook

Pros

The people here are really nice.

Cons

The entire codebase is a shitstorm, fixing one thing breaks another and the management doesn't seem to care. Everything is outdated and barely works. I don't know how people are entrusting their business with this fragile product.

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Toast Inc Response
6y
Thank you for this candid feedback. I am sorry you feel like your work is just doing fixes and that it seems to you that your managers don’t care. I can assure you that we care deeply about the quality of our codebase and the experience of the people working on it. As with any large scale enterprise solutions there are always opportunities for code simplification. Our latest innovations with Android moduralisations, microservice and s.p.a. have delivered first-rate codebase solutions and a focus of our group code pairing sessions is to give all engineers the skills to adopt these technologies as part of their routine. I'd really like to get your insights on how we can further accelerate simplification of our codebase. You can engage on this topic anonymously via OfficeVibe or you can reach me or any other R&D leader in Dublin or Boston office via the usual means. - Robert McGarry, VP Engineering
3.0
Jan 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Executive leaders are really empathetic and driven. They pay good salaries. Company is still growing and there is a chance to emerge as a profitable company.

Cons

Fintech management style is demotivating. There was a lack of empathy and appreciation for employees, and the focus was solely on meeting un-attainable deadlines. Number of lines coded is the only measure of impact. One person calls all shots kind of environment. Verbal abuse is common from the leaders. Few good managers left already and more will follow if practice continues. New joiners avoid Fintech. This style of management is not effective for knowledge workers.

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Toast Inc Response
2y
Thank you for sharing your review and dedicating your time to Toast. I regret that you faced challenges during your tenure, as this doesn't reflect our values or the intended employee experience. Your feedback is valuable, and I'll ensure it reaches the team. Wishing you the best in your future endeavors. - Robert McGarry, SVP of Engineering.
1.0
Dec 8, 2023

This isn't the company I joined

Recommend
CEO approval
Business Outlook

Pros

Co-workers in IE and US are very close-knit and are great people to be around.

Cons

Changes at the top level of R&D have brought in exectutives that surround themselves with their own yes-people. This group have started killing teams and restructuring others. Any dissenting voices are either shouted down or are "not a team player". Hiring freezes yet increasing workload is causing burnout on all fields while the people in charge write emails & posts with hollow platitudes yet have not listened to anything. Reviews are more difficult, with VPs unilaterally lowering performance grades and promotions are essentially no longer an option for many people.

Viewing 1 - 3 of 1,655 Reviews

Glassdoor has 1,762 Toast Inc reviews submitted anonymously by Toast Inc employees. Read employee reviews and ratings on Glassdoor to decide if Toast Inc is right for you.