TUI Group reviews

3.7

72% would recommend to a friend

(1,995 total reviews)
avatar

Sebastian Ebel

70% approve of CEO

51% positive business outlook

TUI Group has an employee rating of 3.7 out of 5 stars, based on 1,995 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TUI Group employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Jun 16, 2019

Awful experience

Recommend
CEO approval
Business Outlook

Pros

Meeting lovely customers, and getting back into the workplace

Cons

Bad management. Unsociable hours and badly planned rotas

1.0
Nov 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Some experience gained in hybrid work and customer service

Cons

Low salary Micromanagement and poor communication Ineffective advertised benefits Difficult office location with limited transport and no amenities Frequent changes and unstable work environment

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TUI Group Response
8mo
Thank you for taking the time to share your detailed feedback about your experience at TUI. We acknowledge your concerns about communication, management style, and employee support, and we’re sorry to hear that your experience hasn’t fully met expectations. We take feedback like yours seriously, as it helps us identify areas for improvement and ensure colleagues feel supported and valued in their roles. We’re continuously working to enhance our internal communication, strengthen people management, and ensure that our benefits and hybrid working arrangements meet the diverse needs of our teams. Your insights will be shared with the relevant teams as part of our ongoing review and improvement process. Best wishes from the TUI Employer Brand Social Media Team
3.0
Feb 7, 2022

Amazing

Recommend
CEO approval
Business Outlook

Pros

Fun abroad, something new everyday, new friends.

Cons

Not a great salary Long hours

Viewing 1 - 3 of 1,995 Reviews

Glassdoor has 3,033 TUI Group reviews submitted anonymously by TUI Group employees. Read employee reviews and ratings on Glassdoor to decide if TUI Group is right for you.