Marks & Spencer reviews

3.7

63% would recommend to a friend

(11,351 total reviews)
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Stuart Machin

67% approve of CEO

50% positive business outlook

Marks & Spencer has an employee rating of 3.7 out of 5 stars, based on 11,351 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Marks & Spencer employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

11K reviews
1.0
Apr 25, 2026

Poor management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some of the staff really nice

Cons

Management offer poor training and then blame you when you don’t know . 100% would not recommend working here

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Marks & Spencer Response
2mo
Thank you for taking the time to leave your review. Your feedback is really important to us to help us improve as a business. Wishing you all the best for the future! - Marks and Spencer.
2.0
Nov 20, 2025

Used to be great, poor now

Recommend
CEO approval
Business Outlook

Pros

Staff discount is nice to have

Cons

Contract conditions consistently broken and no one cares. HR dept know as human remains dept as that is all that is left once they drain the life from you.

4.0
Oct 7, 2025
Recommend
CEO approval
Business Outlook

Pros

Good company good work there

Cons

Bad managment no holidays available

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Marks & Spencer Response
8mo
Thanks for raising your concerns. We want you to know that at M&S, we care deeply about doing the right thing and acting with integrity, building trust, supporting one another and taking the time to listen. You have already addressed the first step of voicing your views on here, and now we encourage you to talk to your Line Manager. If you feel you cannot approach your Line Manager, then tell a more senior person or someone who you feel most at ease with, for example your BIG rep or your HR Business Partner.
Viewing 1 - 3 of 11,351 Reviews

Glassdoor has 12,939 Marks & Spencer reviews submitted anonymously by Marks & Spencer employees. Read employee reviews and ratings on Glassdoor to decide if Marks & Spencer is right for you.