Like a call centre - Information Developer Johnson Controls Employee Review

1.0
Aug 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Nice modern building in city centre. Nice roof top terrace. Nice foyer and front desk. Advantageous for the work life balance. Nice meeting rooms and library. There is room in there to take calls. Very good sports and social committee.

Cons

In my department, poor processes. Poor management. Poor quality documentation produced. Poor training. Poor support. Centralised production for cost saving but little else. Not information development in a known professional sense. Reminiscent of a large outsourcing operation in the third world.

Explore other reviews about Johnson Controls

5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome. Great people. Pets allowed at the office.

Cons

None at all. It’s great.

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Johnson Controls Response
3d
Thank you so much for sharing your positive experience with Johnson Controls as a Senior Sales Executive. Your input will help us in our mission to foster the best possible workplace for our teammates.
2.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay, good PTO and benefits

Cons

Everything else. ZERO training. They hand you a laptop (which is garbage) and say good luck. There is no "team." Everyone is on their own. The senior techs all reached their peak 20 years ago and don't even know what BACnet is. The bureaucracy is unbearable. Ordering a simple part is nearly impossible. There are so many apps you have to check in on everyday and they care more about those metrics than they care about the service their customers are receiving. If you want to get your butt kicked everyday with zero support at a company that specializes in taking advantage of their customers, this is the job for you.

1
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Johnson Controls Response
2w
Thank you for your honest feedback as a Controls Service Technician. We strive to create a workplace where our core values of integrity, collaboration, and innovation are lived out and where employees feel valued and supported. We apologize if this was not the experience you had with us. Your input will be shared with the appropriate individuals to address your concerns.
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