A headless chicken have more direction - Senior Account Executive GoTo Employee Review

1.0
Jun 15, 2022
Recommend
CEO approval
Business Outlook

Pros

I moved country while working for GoTo. Some flexibility to work remotely, however the change was due to covid, not internal policies. Decent Dublin's office, if you don't mind commuting to the city centre, outside of the bus and luas services. Usual american company benefits, nothing particular.

Cons

No clear sales strategy: the company is focused on getting as much money in, and nothing else. Poor customers experience, mostly due to budget being allocated to sales and not care/support. Lot of different products, which are not even designed to work together...explain that to customers! Clueless mid management in sales, more interested in career progression than actually understanding the product they sell. Very poor support from the solutions consulting team: demonstrating again a low standard in management and vision, don't know how to increase revenue! Lot of change in that team, with lot of managers and team members have left. While I'm thankful to have changed countries, the all process took a long time, the Dublin HR team is the worst I ever had to deal with! I'll leave in good terms, I heard from multiple people that they make life very difficult once you leave the company...recruiters check each others info, GoTo doesn't appreciate employees leaving and show it in their references (heard that from HR sources). Bottom line, not a good place to work: I'm surprised to see some positive reviews on here, from both countries I work from. Internal mood is very different.

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GoTo Response
3y
Hi there. We hope you were able to share this feedback in our employee engagement survey. As for our direction here at GoTo, every function has a plan and strategic initiatives. To help employees better understand them, leaders and colleagues share results and present strategies in our bi-weekly all-company meetings. Every employee can learn about our direction as a company live or on-demand at any time on The Hive, our internal site. We understand that everyone’s experience is different. However, we disagree with the assumption that the internal mood differs from what is currently reflected here and on other sites. Our reviews have trended upwards since 2020. From a 3.4 to a 3.9 average, our highest scores (4 and above) were in Culture, Work-Life Balance, and Inclusion. Of course, not everyone leaves reviews. But our internal engagement surveys also strongly showcase an engaged and connected workforce. We appreciate your candor and will always look for ways to improve your and your colleagues’ experience at GoTo. Thanks for your review.

Explore other reviews about GoTo

5.0
Feb 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good team, flexible remote policies

Cons

Lots of layoffs, too much turnover

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GoTo Response
3mo
We’re glad our remote-first, people-focused culture has been meaningful for you. While we know organizational changes can be tough, we’re committed to supporting our people and helping everyone do their best work. Please feel free to share any further thoughts with your manager or HR Business Partner—feedback like yours helps us continue to grow and succeed together. Thanks for all you’ve brought, and continue to bring, to the GoTo team!
3.0
May 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Mid-range company with a few ambitions

Cons

They do have a few ambitions

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GoTo Response
2w
Thank you for your review and contributions over the 3 years as a GoGetter. Wishing you all the best in what's next.
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