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      Genesys

      Engaged Employer

      Genesys reviews

      Great job and culture - Program Manager Genesys Employee Review

      4.0
      Oct 20, 2025
      Program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are amazing. Empathy is one of their pillars and is truly shown in my experience throughout the company.

      Cons

      Aquired companies have a stark difference in culture and when they come on board it is genuinely an us versus them mentality from the aquired staff which made my time there difficult.

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      5.0
      Jun 29, 2026
      Senior services engagement director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great teamwork. Remote work. Solid product suite.

      Cons

      Upward mobility for career. Lack of communication between different areas can cause silos.

      4.0
      Jun 26, 2026
      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      Interesting take on customer experience using AI. Good pay for the role.

      Cons

      Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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