Customer Service Agent applicants have rated the interview process at Capita with 1.5 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 58.3% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Capita as a Customer Service Agent according to 2 Glassdoor interviews include:
One on one interview: 100%
Here are the most commonly searched roles for interview reports -
The interview was very simple, online, and fairly casual but I discovered in the middle of it that I needed to have my passport to hand which hadn't been conveyed in advance. I then had to go and find my passport which I thought would have seemed unprofessional but I guess they didn't mind as I got the job.
On acceptance of the job I was given a work email to access workday and found a message there telling me to have my passport ready. Somewhere I couldn't access before accepting the job and being given a work email.
Interview questions [1]
Question 1
They asked the same question in several different ways, essentially, what makes a good customer service representative?
I applied online. The process took 1 day. I interviewed at Capita (Manchester, England) in Jan 2022
Interview
It was very good interview. Interviewer was very friendly and kind and understood the importance of understanding the location of geography and history of the sciences and ingenuity of scientists in order to extract the information
Gamified personality test. Phone interview bnd then a Zoom interview online.Everyone was very nice and it was an easy interview. The interviewers were very friendly. They made you feel very comfortable.