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Find out which 6 steps for building a CRM strategy Christina Doubara, our CRM Manager, shared with us. "We're mindful of the extraordinary situation and the fact that customers will have more time to consume our newsletters. So instead of just sending them more mail, we shift our focus to create more relevant content that adds something positive to their day."?
"There is probably something you've always wanted to do or learn, but you never found the time. You may have postponed it, or you thought you couldn't make it. But reconsider this belief because the keys to your development are in your hands." Thinking of a lateral move? Get inspired by Irina Ewomba. She studied programming while working as a customer service agent. Today, she's helping the same team with data analysis.
"In the beginning, we were learning on the job. The company had never invested heavily in creating this level or type of content for our social channels before. But what we did know was that travel experiences are all about creating memorable moments in our lives." Senior Brand Manager, Selicia Richards-Turney, shares how we quickly built a virtual tour experience from scratch. Get the behind the scenes story and links to our virtual tours here.
"Sharing knowledge has always been important, but standing together as a community is more important now than ever. That’s why we have such an incredibly multi-talented team of experts to provide a diverse range of support." Rui Soromenho, supply project manager, walks us through the launch of our new travel supplier support blog, GetYourGuide for Suppliers.
"Building personal relationships as opposed to relying purely on email or website submission forms is still very important to business culture in Latin America. Currently, we are communicating with travel suppliers through video, phone, or WhatsApp." Fred Santos, destination manager, shares his valuable learnings from launching our Colombian market from scratch.
Tip #6: "Tone of voice, body language, and facial expressions get lost over text. It's best to use video calls for detailed conversations or when there is a difference of opinion." We tried and tested our company best practices when working from home. Read on in this throwback post to find which tips have been the most effective this far.
Get some insights from our working parents Natascha, Mahmoud, Stefan, Betty, and Andy on their schedules, tips, advice, and experiences of working remotely with children. "Having my daughter choose what we do in our time slot makes her feel like she is in charge of the day... This sense of control can help with some emotions our kids feel right now, being pulled out of their normal routine."
ICYMI - Watch our COO, Tao Tao, being interviewed about navigating a tours and activities industry shaped by COVID-19 by Douglas Quinby, CEO of Arival. The in-depth Q&A webinar focuses on our strategy and steps towards supporting our suppliers and tour operators. Find the video and highlights below.
As governments start loosening travel restrictions, we’ve started to see an increase in travel demand around the world. We created a Demand Recovery Index to provide insight into the state of popular tourist destinations and help our local partners prepare for a tourism upswing. Our index covers both popular countries for tourism and countries that have shown notable trends in recovery. You can find the demand recovery status per country, trending cities for countries that show positive signs of recovery, and some booking trends for tours, activities, and attractions around the world. Find out more more below.
See how we're addressing the COVID-19 pandemic in this collection of news stories, staff interviews, and company resources, "We’re now a fully remote company and guess what? It’s working great. I’ve never seen my employees more engaged or working harder than in these days. It’s incredible.” - CEO, Johannes Reck
