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AI is evolving quickly, and we’re working on what that means in practice. In our latest blog, we explain how Large Action Models (LAMs) help AI systems coordinate actions across different tools and platforms. Instead of just responding in a conversation, these systems can complete tasks, update records, trigger workflows, and resolve issues across systems. That shift moves AI from answering questions to getting things done. It’s one step toward customer experiences where AI can handle more on its own, with less manual intervention. This is the kind of capability our teams are actively building and refining every day. Read more in our recent blog post.
We’re proud that Genesys Cloud is now ISO/IEC 42001:2023 certified — recognizing our commitment to building AI that’s not just powerful, but responsible. This milestone reflects the care our teams put into designing technology that’s transparent, accountable and built for real-world impact. It’s work that matters, and it’s shaping the future of customer experience.
We’re honored to be named the winner for Best Use of AI in Customer Service by The Cloud Awards! 🏆 With Genesys Cloud AI, we’re setting a new standard for how AI powers empathy, delivering smarter, more human customer experiences at scale. See how we’re setting a new standard for intelligent CX:
Genesys has been named a Leader in the 2024 Gartner®️ Magic Quadrant™️ for CCaaS for the 𝟭𝟬𝗧𝗛 𝗦𝗧𝗥𝗔𝗜𝗚𝗛𝗧 𝗬𝗘𝗔𝗥 – and is positioned highest for execution 💪 “We believe this consistent recognition from Gartner reflects our commitment to enabling diverse organizations to accelerate cloud evolution and drive key outcomes with AI." 💬 Olivier J., Chief Product Officer, Genesys
Introducing Larry Shurtz, the new Chief Sales Officer at Genesys 🤝 His addition to our leadership team will play an integral role in seizing the expansive market opportunity ahead. “Larry’s proven background in driving results and transformation in the technology sector will further solidify the Genesys leadership in Experience as a Service.” – Tony Bates, Genesys CEO Learn more about Larry and the impact he'll make at Genesys.
Introducing Larry Shurtz, the new Chief Sales Officer at Genesys 🤝 His addition to our leadership team will play an integral role in seizing the expansive market opportunity ahead. “Larry’s proven background in driving results and transformation in the technology sector will further solidify the Genesys leadership in Experience as a Service.” – Tony Bates, Genesys CEO Learn more about Larry and the impact he'll make at Genesys.
🏁 F1 race teams use real-time data to make split-second decisions that impact the result of each race. 🏆 Genesys provides the right data, AI and predictive capabilities to empower organizations to drive superior customer and employee experiences. We’re excited to be an official Team Partner with Scuderia Ferrari and the Ferrari Hypercar program starting in the 2023 race season. ✨👊
“We were already spread out geographically, and now we’re participating in a truly virtual environment that levels the playing field. Understanding and accepting that this is the future of work has helped us identify new apertures with recruiting and retention.” Eric Thomas, Global Diversity Equity and Inclusion Officer at Genesys, sits down with KPMG US to discuss the impact of the pandemic and remote work on Genesys DE&I initiatives.
Genesys has been named a leader in The Forrester New Wave™: Conversation Automation Solutions, Q3 2022 report. Conversation Automation Solutions enable sales and marketing teams to automatically engage, qualify, nurture and schedule meetings with leads, with the use of AI-powered VAs and chatbots — allowing sales reps to focus on building relationships with prospects and closing deals. Discover why Genesys featuring Exceed.ai by Genesys received the highest score in the strategy category: https://gsys.cx/3wYVqIu.
Genesys has been named a leader in The Forrester New Wave™: Conversation Automation Solutions, Q3 2022 report. Conversation Automation Solutions enable sales and marketing teams to automatically engage, qualify, nurture and schedule meetings with leads, with the use of AI-powered VAs and chatbots — allowing sales reps to focus on building relationships with prospects and closing deals. Discover why Genesys featuring Exceed.ai by Genesys received the highest score in the strategy category: https://gsys.cx/3wYVqIu.
