eBay reviews

Where do I start....... When you first join eBay (like i was) you are excited to be part of such a big company and are blinded by the "opportunities" and "culture" of the place. The office itself is fairly vibrant, fast paced and exciting to a fresh victim just in the door. It wasnt until I had actually been offered a final interview that I found out that the job was just a call centre operative. They are very clever with how they word things and describe the job. At the end of the day, it is a call centre. After a couple of months and 7000 action plans with your coaches and team leaders that discuss your "journey of progression in the company" you will begin to realise just what a toxic and horrible work environment the place is. You are told to build a rapport with the buyers and sellers and to make it feel like a personalised service but then are pulled up on spending too long on calls with customers and should be dealing with the issue promptly and moving on to the next call. Micromanagement is not a strong enough word. Every second is scrutinised, at the time I was working there, there is literally a member of "leadership" who sits there all day staring at their laptops monitoring what every member of staff is doing every second of the day. Want or have to go to the toilet a few times a day? Be prepared to have to justify why you were away from your desk for 7 minutes combined throughout the day. Want to book time off for a holiday? Hahaha good luck with that, unless you are booking it well over 9 months in advance. Want Christmas or bank holidays off? It isquite literally a lottery where names are pulled out of a hat to see who has to work. They advertise the roles with words such as "quarterly bonuses", in the near 3 years i was at ebay, i received a quarterly bonus i believe 3 times? The bonuses are calculated by a department level and not by individual merit, you could be the perfect employee and the most productive employee in the company but because all the other kids in there are just there for a social club and dont do any work, you will receive the minimum bonus payout if you receive a bonus payout at all. In my personal experience, my own team leaders and coaches were honestly fantastic people who helped me in more ways than just professionally. That being said however the majority of all other upper management are beyond useless. They are supposed to be there to support you and offer help, but the second you have an irate customer on the phone looking to speak to management they all seem to magically disappear or be on their way to meetings, this then results in a formal complaint, which you are then pulled up on and asked to explain yourself. The shift work is horrendous, they blow hot air at you constantly with their concerns over finding a good work/life balance. You could one day be on an 8-4:30 shift, the next youre on a 12:30-21:00 and then back to a 8-4:30. Place is like a playground, it has its little cliques and groups and if you are not part of that group then you are completely overlooked and underappreciated whilst all the kids that have bought in to the cliques get away with murder because the management couldnt possibly treat one of "their crew" poorly. Constant changes to the sites functionality and costs are rolled out with little or no notice and you are expected to just roll with it and "turn customers negative comments in to positive growth opportunities". You are told that you are to be your customers go to person and take ownership of issues from start to finish and to deliver a 5X experience. In reality the buck is passed from one useless agent who doesnt want to be moaned at to another useless agent that isnt bothered doing the work . Customers have actually been banned or restricted from using eBay if they contact eBay too often because they have been fobbed off and issues have not been resolved. I could honestly go on and on and on about how negative the place is. Hard work is "rewarded" with a patronising pat on the back certificate that a 5 year old could make on clipart and sometimes a piece of branded merchandise (an ebay cup etc). I left eBay a few months ago as i just couldnt physichally or mentally deal with the place any more. When i informed the leadership of this, rather than see if there was anything that could be done, they just informed me that i was required to work my 4 weeks notice (i didnt, i walked out then and there). The second I walked out of those doors i felt liberated and havent given it a second thought until i decided to write this review. If you are taking a job in eBay, the first few months are pretty great but you will soon realise that you are just a number, they couldn't care less about your physical or mental health and I would seriously think twice.

Customer service on eBay is a small dictatorship. There is so much bullying and micromanaging its ridiculous. One day they told us we change departments, weren't asked just informed! Another day few months later i changed department again, once again simply informed. Changed job twice and shift 4 times the span of 10 months, I was unlucky and locked in a shift where i have one weekend a month, fragmented days off, lots of lates....need to be on time but stay as late as necessary to finish taking calls when the US office is open and can relieve us from horrendous shift. Our day is constantly monitored, a person is appointed to make sure we don't take more than a couple of minutes to make sure we have taken complete ownership, replaced item, sent emails, make pleasant banter....We are expected to be the absolute best and treated extremely poorly which is very demotivating. Managers are bullies and if you are on their wrong side all roads are closed and HR refuses to be helpful and protecting them as always. The target raises at a rate of 7% per quarter and soon we will be expected to be simply perfect. Accidents, small mistakes are unforgivable and the whole of leadership is too busy or ignorant to assist and have a laugh at their endless meetings where they check and they recheck the numbers.