Yahoo reviews

-Do as I say not as I do mentality from senior EMEA leadership -Company dilutes perks and benefits through various takeovers and rebranding -Bias management style from senior leadership over treatment of teams and individuals -Complete lack of support from key stakeholders such as HR to management teams and individuals -US centric approach with senior EMEA leadership powerless to influence or shape strategy -Distinct lack of communication and accountability from senior EMEA leads -Too slow to act in general -Siloed team approach and constantly having to battle with internal teams was a drain -Lack of culture, mainly driven by various rounds of redundancies and rebrands over the years -They promote mental health but the reality of support and understanding was something different altogether -Expect people at times to do two full time roles for the same pay because of lack of resources and then not sufficiently rewarded

Yahoo! could be a great company to work for if it wasn’t ran like an American High school. If you have ever seen an American High school movie, with cheer leaders, Football players, nerds, geeks etc.. Then you can get an idea of the environment. The customer care department in Dublin is ran by a very BAD MANAGEMENT. I am not referring to the team leaders, who probably are as much slaves as the single specialists (better paid slaves, that is), but senior management. The only transparent thing in Yahoo is the effort senior management put into launching their “favourite” employees forward. They’re also very rude as they can’t be bothered to say goodbye to the frustrated “what’s their face” employees leaving the company but they find the time when their favourite ones “finally” get promoted to other departments. Call me naive but a company whose value is “transparency” should make more than an effort to hire better and more humble management. Customer care specialists are treated as children, we were told what to do, how to do it, if we could laugh or not, what kind of jokes we could make, and if we were good enough we were given treats (like dogs). Like it’s shown in any American high school movie the cool guys are always under the spotlight whereas the multitude of nerds, geeks and parias are deliberately left in the shadow, no matter how hard they work. HARD WORK IS NOT RECOGNIZED IN YAHOO! (At least not in the Dublin site and definitely not in customer care). Salaries are low and not balanced to the average salaries for similar positions. Yahoo! management likes to brag we work for one of the biggest internet industries but they pay much less the direct competitors are paying their employees (for the same role). Within the team, employees with identical role have different salaries (depending on “experience”) and this cause uneasiness and bad feelings. Customer care employees have been hired with the promise of email work only, b to b, but after signing the contract they were advised of some “small changes”: there would have been phone and it would have been a c to c support. And if you don’t like it there’s the door, paraphrasing what I was told when I complained about it. You may think “oh well, I will stay in customer care for a while and I will apply to some internal position when it becomes available”, but you’re wrong. To apply for a position in a different department you have to be in the company for at least 1 year and a half and you have to have very high performances within your role (which is kind of difficult to get recognized for, if you’re not cool). But of course there are exceptional cases, it’s just not clear what is the criteria there, it’s like a leap of faith, you have to believe. In fact, apparently rules do not apply to everyone in Yahoo as I recently witnessed with my own eyes a person getting promoted to another department after less than one year. They say they made an exception. They just didn’t say why. I’ve never felt so belittled as I did while working in Yahoo! I don’t recommend this company, at least not the customer care department in Dublin. Unless you’re cool. Then it’s fine.