TELUS Digital reviews

Training is terrible- doesn’t prepare you for anything. They did not provide a script or allow us to listen to recorded calls. Just had to make it up as we went. Extremely strict on timing. If you begin at 9am you better be ready to take calls at 8.59 because if you are even 30 secs late, you are penalised. You receive only 30 mins break which is more like 25 due to needing to sign in early to not even be 10 secs late.

The company boasts about caring about people first. That is not my experience, sadly. Bullying, harassment, lack of leadership, lack of communication, exploitation, waste of work, disrespect, retaliation... That is my experience. There is more value put on perception than actual results, and it's quite hard to make yourself and your team look good when nobody even reads your messages or emails and you're not invited to or told about meetings. This is yet another company where the people making decisions do not have a good idea of what they are making decisions about, and the people who know what they are doing are ignored. And gotten rid of if they dare make noise about it. The internal tools meant to be improving work are dreadful. Buggy reports, limited features, not intuitive. There is no centralised source of information, everything is scattered in places you have to know about to be able to find it. If it's even documented anywhere, as the lack of processes and procedures is baffling. Attempting to organise the chaos and facilitate work for employees is viewed as frivolous, the focus is on producing a vast amount of bad to mediocre output as fast as possible.