ServiceNow reviews

4.1

79% would recommend to a friend

(38 total reviews)
avatar

Bill McDermott

91% approve of CEO

74% positive business outlook

Reviews by job title

38 reviews

Reviews about "Compensation"

Return to all reviews
4.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance certainly something they take serious here. Being able to engage and accelerate enterprise deals. More of a strategic role rather than a business development heavy role.

Cons

Role made between BDR and AE career progression is slowed. No commissions, only company bonus scheme.

1.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Pension Health and dental insurance Nice office and good location

Cons

The role and company culture are often presented as much more attractive during the hiring process than what the reality turns out to be. Internally, there seems to be a significant number of senior roles focused more on justifying their existence than on driving meaningful progress. There are frequent organizational changes that often feel unnecessary or poorly thought through. Teams are regularly moved between organizations, renamed, and then sometimes moved back again within a short period of time, creating confusion rather than improvement. Career growth is very slow and largely time-based rather than performance-based. The average promotion timeline is around three years regardless of how well you perform. Salaries are generally below market and increases are limited, which often leaves employees feeling undervalued despite their experience and contributions. Management and HR show limited interest in employee development or long-term career progression. In some teams there are also issues with micromanagement, which can make the work environment frustrating. The company is also relatively conservative when it comes to employee engagement or events, which contributes to a culture that can feel quite stingy compared to many other companies in the industry. Overall, unless you are comfortable staying in the same role for several years with limited growth or salary progression, this may not be the right environment.

1.0
Jan 12, 2026

Avoid at all costs

Recommend
CEO approval
Business Outlook

Pros

Competitive compensation (only if you survive long enough). Strong brand name on CV. Talented individual contributors at lower levels who are doing their best despite the system. Some teams may be fine — but it’s a lottery, and you won’t know until it’s too late.

Cons

Strong brand name on your CV. Good compensation if you can tolerate the stress. Smart, hardworking peers at IC level who are just trying to survive the system. Some teams are fine — but you won’t know which ones until you’re already inside. This company looks amazing from the outside. If you value: mental health transparent feedback long-term sustainability humane leadership Think very carefully before joining. Many people don’t leave because they’re “not good enough.” They leave because the environment breaks them.

Viewing 1 - 3 of 38 Reviews

Glassdoor has 6,668 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.