Qualtrics reviews

3.6

63% would recommend to a friend

(2,598 total reviews)
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Jason Maynard

45% approve of CEO

44% positive business outlook

Qualtrics has an employee rating of 3.6 out of 5 stars, based on 2,598 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Qualtrics employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

3K reviews
2.0
May 23, 2017
Recommend
CEO approval
Business Outlook

Pros

If you are considering joining this company, you are probably going to meet the smartest people you'd ever have a chance to work with. I really mean that ! The work environment is great, the colleagues are amazing. Think about it this way, Qualtrics is like a Family. There are plenty of team activities/nights out, drinks at the bar at the end of the week. Yes, there is a proper pub and you can get free draft beer, wine, etc... The office location is pretty central, it is Stephen's Green. So whether you live South, North, West of East you'll always find an easy way to commute to work. If you are considering joining Qualtrics, if you are at the beginning of your sales career and if you can afford working extremely hard for a relatively low pay, you should go for it. The reason being that Qualtrics is actually a great school. You'll work so hard and you'll learn so much so quickly that wherever you move afterwards, you gonna actually find it easy to sell.

Cons

Well, I'd like to say where to start... - The first thing to keep in mind is don't trust all the comments that are actually out there ! They are actually fake and written by management because the scores are getting low and candidates are not accepting offers...things saying that the company is great but because it is fast paced it is facing some issues, that's like criticizing yourself with compliments... - Not a global company: having offices in multiple locations doesn't make your company global or international...The guys in the US definitely need some diversity. The products and marketing is developed for the US and it is great. But it is a nightmare when you are penetrating European markets. The guys in the US think that they don't have to change anything in their product and whatever works in the US, will be working in Europe...A huge effort on localization has to be made. Not only on translation but also on practices! - If you are an experienced Sales Rep in Dublin and you have the choice of taking another offer, stay away from Qualtrics ! Less than 10% of the Sales Reps are hitting their Quota ! Unless you are an enterprise rep based out of London, you are most likely getting a patch of accounts that have never been touched before ! You'll need to go through every single one of these and source all the contacts...Enterprise Reps in the UK are getting all the good stuff and you are left with small companies in random parts of England that are not a good fit for the solution and won't end up paying for it because it is an enterprise solution anyway... - I wish there was a stronger synonym for unrealistic. This is what I would have used to describe the Quotas within Qualtrics ! Actually, it will probably take you 6-9 months before closing your first deal... - Compensation is very low compared to the industry average. They will obviously give you a good basic if you are experienced but don't expect to get your OTE before 2/3 years...This is pretty standard. The more experienced you are, the higher your salary is gonna be, but also the higher pressure you gonna feel. Because if you don't deliver quickly, you'll be pushed out... - Employees attrition: I guess a quick search on Linked In about all the people that left recently would give you a clear indication about that... - Training & coaching: one word, inexistant ! The new hires training is a mess and I rarely saw people coming out of this one and having all the resources to start selling. Coaching is almost inexistant, and managers spend their time micro-managing you instead of coaching you. Management: there are some exceptions, but 90% of the managers are external hires. You are basically being managed by someone who never sold the product before and can never guide you through the sales process nor help you overcome potential challenges you may be facing on a long and complex sales process. Some of them never even sold cloud-based solutions... They spend most of their day tracking how many cold calls you made, how many meetings you scheduled and how many opportunities you created. "Transparency": it is one of the company's pillars but it is just for the image. There is no transparency whatsoever and they are only communicating about stuff they want to communicate about...It is like a propaganda where the idea is to make employees think that everything is perfect, that Qualtrics is a life-time opportunity and that there is no company out there like Qualtrics.

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Qualtrics Response
8y
Thanks for your feedback. It’s great to hear how highly you valued your colleagues here at Qualtrics. As you know, we’re an employee experience company so we gather feedback from our employees across a whole range of channels. And we’re committed to acting on it. If you’d like to talk through your feedback in person, my door is always open. Feel free to contact me on dermotc@qualtrics.com
2.0
Aug 23, 2018
Recommend
CEO approval
Business Outlook

Pros

- Some perks, others were the wrong size or broken when given - perhaps a HR deparment is important to have? - Education (they put a good emphasis on this) - Location (bar none in D2)

Cons

- The stock options are worth nada. They keep selling it to you in the interview, but it's baloney. - Your wage will not allow you to work in Dublin comfortably. You will leave Qualtrics partly beacuse of it. - You are a hamster on a wheel - you will be apart of a workoholic company, which can have disasterous effects on your own morale and employee engagement. People literally cannot stop talking about how obsessed they are about the product, industry or company. It is fundamentally weird. Work hard, yeah sure, but don't give yourself over completely to these folks. In at 830, out at 530. - People steal leads and opportunities like there's no tomorrow. A really warm atmosphere, right? - Rubbish tech - cool, we get a Macbook, but what about adequate headsets, chairs and tables - they suck for high volume calls (the actual average is not 40/60 calls a day in inbound/outbound, the group pushes the average and you feel neccitated to follow suit, especially if your manager is prompting you). - IT - Q are ridiculous vulnerable to IT issues and cyber attacks, with no IT department... Sales reps don't have any cyber awareness. - Hidden management - execs never talk to you, and almost look down on you, unless they are your manager (who are ridiculously stretched btw). - Recruitment paints an almost fake picture of the company through their (in hindsight) mad recruitment ads (which only hire men btw?) - ALLLLLLLLL MALE (XY) In sum, there are better companies.

avatar
Qualtrics Response
7y
Thanks for your feedback - I’m sorry to hear you didn’t feel like you could raise concerns with your manager when you were with us. We take our employee engagement very seriously and in our employee engagement surveys, all responses are confidential, no manager is able to see who said what, so it’s a shame to hear to didn’t feel like you could give your honest feedback. We rely on this to improve our employee experience and we are committed to putting in place improvements based on what our people tell us. For example, in the past 12 months we have invested heavily in training and enablement (including cyber security training for all staff) to help our people achieve their targets and progress their careers; we’ve revamped our reward and recognition programs; we’ve addressed feedback over some equipment such as providing new headsets to all staff; and we have taken big strides to address gender equality, partnering with the Clayman Institute - that’s just the start and we are totally committed to building the company and thriving as a result of having diverse views and backgrounds within the organisation.
2.0
Nov 6, 2018
Recommend
CEO approval
Business Outlook

Pros

- amazing people - great location - perks - opportunities

Cons

When I started working at Qualtrics I was very happy. I was learning, making new friends and I felt like I was a part of building something special. Over time things changed. Opportunities I was told about were just an empty promises. Which is very disappointing. I think it's better to tell people the truth and find the best solution then lie and hope for the best. My manager didn't had enough experience to manage the team, therefore most of my team mates left before I did. It's sad how management always blames the people who left ( they were not a good fit, they didn't work hard etc) while communicating leavers to the team.

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