OpenText Technical Support Analyst reviews

2.3

18% would recommend to a friend

(3 total reviews)
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Ayman Antoun

Not enough data to show CEO approval

18% positive business outlook

Reviews by job title

3 reviews
2.0
Mar 16, 2023
Recommend
CEO approval
Business Outlook

Pros

Basic benefits are fairly standard, and many of the company's acquisitions are good teams to work for. Hybrid work is good for some employees, depending on position.

Cons

My company was absorbed by OpenText and their management style, corporate processes, and other changes have been uniformly bad for our team. Their stagnant wages and refusal to pay competitively drove away our best managers and most of our technical talent, their internal IT makes it impossible to address even the simplest issues in a timely fashion (or at all), and the shift to hybrid work from fully remote was unnecessary and bad for many of the teams it affected. Their benefits package, being centered around United Healthcare, is also extremely difficult to get more than the most basic services paid through. OpenText also is severely bogged down by poor upper-middle management that takes an extraordinarily long time to accomplish anything. The poor agility of the company often results in major issues being ignored for years at a time out of disinterest in addressing them. Additionally in our team's specific case, the product support team we work with has been systematically sabotaged in a way that seems targeted at reducing cost by pushing our best talent away and terminating employees for highly spurious reasons that only barely meet the definition of "for-cause." And finally, getting briefly more personal in my experience, my newly-appointed direct manager explicitly told me I would not be receiving any cost-of-living wage increase no matter how well I performed, simply because the company does not provide appropriate pay increases as a matter of policy except to a maximum of one or two people per team.

1.0
Mar 13, 2023
Recommend
CEO approval
Business Outlook

Pros

Maybe work/life balance but apart from that, nothing. Zero. The place is a complete mess. 6 months in there will show you that and you'll be on your way again because it's simply not worth the stress.

Cons

Capable management are undermined by upper management so they have no ability to do anything beneficial. You're a number and it's a simple as that. So many people leaving and some many depressed and stressed people working there. It's complete toxic. No tools to do your job. No training on how to do it. They say they know and understand and are working on it but managers just give up and leave. Everyone above senior management are to blame. Worst part is, they're aware but won't actually do what's necessary to fix everything. It could be so easy. Just don't bother. Save yourself the massive amount of hassle.

3.0
Nov 2, 2015

Not happy

Recommend
CEO approval
Business Outlook

Pros

The pay is good. Benefits are pretty good No after hours work (unless on call or a Manager) There are many talented and intelligent people

Cons

Too many products No clear future for many products Way too much marketing focus Benefits could still be better Software development and testing for many products seem to take the back burner to marketing and sales Constant fear of layoffs Talented and intelligent people get ignored and loud jerks mostly get their way

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