THEY ARE STILL SECRETLY FIRING PEOPLE - snakes snakes snakes - Customer Support Shopify Employee Review

1.0
Nov 7, 2022
Recommend
CEO approval
Business Outlook

Pros

I've been here a year and everyone is barely surviving. It feels like we are drowning every day between the lack of support, 3 chats, 10% lay-off, and head changes. Everything was dreamy for the first 12 months and now I can't wait to leave

Cons

They promised us no more firing after the 10% lay-off of staffs. Over the last week, they have been calling people into meetings and instantly cutting off their access to any slack channels and support teams assisnation style. We were told " it's normal to feel uncertain and anxiety" when I asked the lead what was going on. We have had no support from leads during this. Shopify has become nothing but a white, greedy, money grabbing corporate shambles. Every day we log in with anxiety wondering if it's our head on the axe next. Avoid if you can.

Explore other reviews about Shopify

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Cons

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

3.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great folks to work alongside. Work-life balance can be good, but depends upon the team/organization you are on.

Cons

Continuous layoffs have led to a poor work culture.

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