A sinking ship - Support Specialist Shopify Employee Review

1.0
Jul 25, 2022
Recommend
CEO approval
Business Outlook

Pros

- You will work with some of the most talented and intelligent people in the world - The benefits (stocks, internet & groceries being paid, free macbook) - The ability to work from home makes it easier to work as an introvert

Cons

I don't even know where to start. The company took a turn after 2021 : * Open conversations are now being silenced through Slack channels and some employees have been penalised for simply using an emoji. The transparency that employees were used to is now gone. * The pay is incredibly low for the amount of work expected by every single team. From the Research team to Devs and Support, people are severely underpaid even though they create billions in revenue. * It is impossible to move to another position unless someone tells you in advance that the position will be open. It is becoming so apparent to the point that most people leave after 1 year which is mind blowing for a tech company of this caliber. * Most of the people in the management team NEVER held the positions of the people that they are managing. This goes back to the previous point. However, this issue creates unnecessary projects, useless meetings and a lot of false hopes. Shopify is now only seen as a good name on a CV before doubling your salary somewhere else.

Explore other reviews about Shopify

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Cons

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

3.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great folks to work alongside. Work-life balance can be good, but depends upon the team/organization you are on.

Cons

Continuous layoffs have led to a poor work culture.

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