Pros
- Friendly and well-intentioned people at team level - Supportive colleagues who genuinely try to help one another - Interesting product and opportunity to gain experience - Hybrid working is promoted in principle
Cons
- Lack of structure, clear processes, and consistent planning - Senior leadership is heavily involved in campaign/project-level detail, resulting in micromanagement rather than strategic direction - “Brainstorming” and new ideas are often introduced at the last minute, sometimes even after projects are already live, creating confusion and rework - Limited autonomy — changes are frequently driven by personal preference rather than best-practice rationale, which reduces learning, confidence, and motivation - Feedback is inconsistent; work is often rewritten without explanation, making it difficult to improve or grow - Priorities shift frequently with little context, contributing to a reactive and high-pressure environment - Onboarding for new starters lacks structure, particularly around systems and internal processes - Many colleagues appear overworked and burnt out; overtime feels normalised and work–life balance is poor - health support and benefits could be significantly improved as a company, promoting healthcare - Hybrid working is promoted externally, but flexibility has reduced over time - Employee feedback requesting more flexibility (via quarterly surveys) has not been acted on; instead, increased mandatory office attendance has been introduced - Office infrastructure does not currently support increased attendance — there are not enough desks, and hot-desking often leaves employees without a workspace - Wi-Fi reliability is poor, making customer calls and virtual meetings difficult - No Christmas bonus or recognition was offered despite company growth and a strong financial year