Diligent reviews

3.1

50% would recommend to a friend

(850 total reviews)

Brian Stafford

53% approve of CEO

44% positive business outlook

Diligent has an employee rating of 3.1 out of 5 stars, based on 850 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Diligent employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

850 reviews
1.0
May 4, 2025

Run don't walk away

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They pay you on time without fail. Literally that's it. Shootout to payroll I guess

Cons

Where to start? If you're looking for a company that changes its priorities as frequent as its Exec leadership team members this is the one for you. (Literally two weeks ago 3 of them left all in one fell swoop /email). When the chairman of the board says jump, the CEO seems to panic and say how high, then tries to drag the whole company along in whatever direction he feels he needs to go (with no real guidance and poor communication) until the pressure dissipates. Then the whole thing repeats itself in a vicious cycle. An example. Chairman says the company is behind in X area (let's say using a certain technology or language for example). CEO crafts a quick email to the whole company. Hey, we're behind on using X tool. Everyone use X. Every day. Your usage of X will now form part of your review. Everyone. From payroll to engineers. No we will not be giving any training, guidelines, ideas or enablement on X. Just use it. Starting today. We're behind." This is the kind of direction you'll get. Then something new comes up and the cycle repeats. They constantly re package things and put a marketing spin on stuff like saying its an AI company (spoiler its not) for marketing reasons. Sales are not where they should be and everyone seems to be of the opinion that the company is looking to be sold for quite a while now. HR is all about who you know. If you're not in a relationship with someone on the ELT or besties with their spouses you're unlikely to make it to the top there. Yes, people know. And it's making it very clear why some keep their positions even in the midst of terrible performance. I would advice to look closely at why people are fleeing your department but the issues go right to the top don't they? There's no glass Céiling there if you've the right connections and loose morals. They do not care one iota for staff which becomes apparent over time (if you can stick it out that is). Customer success department is a mess. Exec leadership in certain depts is a joke with some micromanaging and then their own bosses having no clue what's going on within the dept because there is a culture of fear and one figurehead whose twin goals seems to be to save a dollar at any cost and keep noise away from his boss. To the extent where directors can never even interact with skip level management no matter what. And they will literally replace headcount in NA or Europe with Bangalore to save even a small amount. No matter the impact to the product, client, rest of the team etc. I've never seen such corruption, blatant disregard for employees and leadership that don't seem to know what they're doing in my life.

1.0
Nov 12, 2023
Recommend
CEO approval
Business Outlook

Pros

There are no pros whatsoever.

Cons

I must say that I have been in the game for quite a while and I have never seen such INCOMPETENT managers . Starting from the Director and going down the ladder. They are clueless , disrespectful, and have no idea about management . They don't have any knowledge of the software/products that Diligent sells ,products that they supposedly "Support" and they are even worse when it comes to Mentoring and managing teams. All the good workers within the Support department have left , no wonder why , the team is getting weaker and weaker but Managers are being promoted. They are very comfortable in their seats getting their fat checks doing nothing except going to office events and leaving their teams stranded . They lie to you , constantly , no development plans , they do not provide support to their agents. It is very sad to see how Managers get rewarded by being lazy and horrible at their job. It is shocking how Diligent allows having leaders and mentors like that .The most toxic environment I have ever experienced. I would not recommend this Department to anyone.

avatar
Diligent Response
2y
We are sorry to hear that you had a negative experience with your managers at Diligent. We value the contributions of our Customer Support team and are committed to creating a supportive and inclusive work environment for all of our employees. We take the development of our leaders very seriously and have important review processes like performance evaluations and 360 reviews to help foster transparent and honest feedback on all of our people managers and leaders. We would appreciate getting more context around your comments. If you’d feel comfortable, please share more details of your experience through our confidential HR email, HRconfidential@diligent.com. We are committed to creating a workplace where everyone feels valued, respected, and can contribute meaningfully. Your feedback will help us to continue to improve our company culture and the employee experience. We wish you all the best in your future endeavors. - Avigail Dadone, Chief People Officer
2.0
May 6, 2021

Poor training

Recommend
CEO approval
Business Outlook

Pros

My group were nice. Some team leads were nice too.

Cons

Poor training program. No practical training whatsoever, just weeks of being told to watch videos and do some exercises. Felt completely overwhelmed and underprepared. My own team lead consistently forgot to cc me in on emails, or send me invites for group meetings. Don’t think he knew he was my team lead.

avatar
Diligent Response
5y
We’re sorry to hear that your training experience did not live up to the high standards we set for welcoming employees to Diligent. We always want to set our new teammates up for success so they can hit the ground running with practical skills and a strong sense of our company’s culture and values. While we’ve worked to revamp our onboarding programme and have received very positive feedback, there’s always room to improve and ensure consistency across the board. Our Support team have also recently added more structure and interactive sessions to the training programme which we hope will further improve the experience. We appreciate your feedback, and if there is anything else you would like to share about your experience, we would be eager to hear it (anonymously) at HRconfidential@diligent.com. We sincerely hope your experience improves as you spend more time at Diligent! - Avigail Dadone, Chief People Officer
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