Is Datadog a good company to work for as a Customer Success Manager?

Customer Success Manager professionals working at Datadog have rated their employer with 3.5 out of 5 stars in 45 Glassdoor reviews. This is a lower than average score with the overall rating of Datadog employees being 4.0 out of 5 stars. Search open Customer Success Manager Jobs at Datadog now and start preparing for your job interview by browsing frequently asked Customer Success Manager interview questions at Datadog .

Does Datadog pay Customer Success Manager employees well?

Customer Success Manager professionals rate their compensation and benefits at Datadog with 2.9 out of 5 stars based on 45 anonymously submitted employee reviews. This is 26.9% worse than the company average rating for salary and benefits. Find out more about Customer Success Manager salaries at Datadog.

How happy are Customer Success Manager professionals working at Datadog?

42% of Customer Success Manager employees at Datadog would recommend their employer to a friend. This rating has decreased by 33% in the past 12 months. Customer Success Manager professionals have also rated Datadog with a 3.7 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.6 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Datadog?

Account Executive (184) , Commercial Account Executive (151) , Software Engineer (117) , Sales Development Representative (SDR) (109) , Senior Software Engineer (54) , Sales (44) , Enterprise Account Executive (42) , Sales Engineer (42) , Customer Success Manager (40) , Software Engineer II (40) , Software Engineer(Internship) (33) , Technical Support Engineer (33) , Sales Development Representative (26) , Recruiter (25) , Solutions Engineer (25)

What are the pros of working at Datadog according to real employee reviews?

"I really enjoyed working at Datadog because the culture is great and the work I did was meaningful." ((in 212 reviews)); "Working with great people and in a fast growing company really gives you motivation and satisfaction." ((in 162 reviews)); "great benefits including lunch and fitness coverage" ((in 142 reviews)); "great office in the center with alot of activities" ((in 69 reviews)); "good work life balance in the company" ((in 60 reviews))

What are the cons of working at Datadog according to real employee reviews?

"Poor management, lack of empathy, depending on the team you are on, you get treated differently" ((in 73 reviews)); "Senior Manager: "Just concentrate on your current commitments and that will be enough."" ((in 38 reviews)); "The medical benefits are average, and the 401k match is below other industry leaders." ((in 19 reviews)); "Upper management leans lazily on KPIs and cares little for employee satisfaction." ((in 14 reviews)); "lack of diversity" ((in 13 reviews))

Datadog Customer Success Manager reviews

3.5

42% would recommend to a friend

(45 total reviews)

Olivier Pomel

86% approve of CEO

75% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Manager, Customer Success employees have rated Datadog with 3.5 out of 5 stars, based on 45 company reviews on Glassdoor. This indicates that most Manager, Customer Success professionals have a good working experience there. Datadog is rated in line with the average (within 1 standard deviation) by Manager, Customer Success professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

45 reviews

4.0

Jun 11, 2026

Great company with hybrid work and hard KPIs

Manager, customer success

Recommend

CEO approval

Business Outlook

Pros

Great company and great product offerings.

Cons

KPIs are very challenging for CSMs to hit. The senior leadership in Customer Success has come up through this system from ICs.

4.0

Jun 9, 2026

Great products and strong R&D, but low salaries

Manager, customer success

Recommend

CEO approval

Business Outlook

Pros

Nice people, fantastic products, 44! and counting, Very strong R&D growth and product roadmap.

Cons

Salaries lower than market rate,

5.0

Apr 20, 2026

Great work-life balance and culture, but complex billing issues

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

- work life balance - company culture - opportunity for growth

Cons

- complex billing model makes the jobs of cs and sales harder - lack of resources to be able to articulate ROI to customers

Datadog Response

1mo

Thank you for sharing your experience. We’re glad to hear that work-life balance, culture, and growth opportunities have been a positive part of your time here. Your insights are appreciated as we continue to improve how we support our teams and customers.

Viewing 1 - 3 of 45 Reviews

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Datadog Customer Success Manager reviews

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Reviews by job title

Great company with hybrid work and hard KPIs

Great products and strong R&D, but low salaries

Great work-life balance and culture, but complex billing issues

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