Pros
WFH Options. Flexible hours, Full healthcare
Cons
Now for the cons, where do I start... 1. Working hours: Citi has the fixed 37.5 hours as most companies do however your workload will almost guarantee a minimum of 45-50 hours per week 2. Overtime: As mentioned above there will always be considerable overtime and zero overtime pay. The salary at case manager level does not even remotely make up for the amount of overtime required. 3. Politics: The politics in this company is an absolute farce, senior directors from LATAM visiting the Dublin office and giving orders/direction of how another hub should be run, ideals were given by one particular director and he was overruled by a majority vote of the directors, what he suggested was ludicrous, that a case manager should have at least 120 KYC records in their name, he would have caused individuals to collapse form stress and possible hypertension issues if this occurred. 3. Culture: Citi has by far the most toxic culture I have ever witnessed in my career, the process of cc;ing someone’s manager as if to say "Im telling on you" when you have a professional disagreement with someone, most notably relationship managers. When issues do occur in Citi, especially if a deliverable is late, there is always someone to play the scapegoat and take the blame and this is 99% not the individual who is solely to blame. 4. IT Infrastructure: Everyone's favorite topic in Citi, the company and their so called internal KYC system is well and truly a disaster, instead of fixing issues with the system they invent interim controls to essentially go around the problem instead of identifying the root cause and fixing the problem at the source, do you as a company actually realize how ridiculous this is, you first get someone who is skilled at writing procedures to write a new procedure for an issue, you then have to perform a training session with case managers on a global scale to understand this new procedure and if QA did not pay attention to some aspect of the training the case manager will get an instant rejection point, the auditors must dread having to audit the ICG BSU. What are your IT team doing?? when I say IT I am referring to the individuals who write the logic/source code for the KYC system. 5. Administration; I understand that every job will have elements of administrative work but Citi is ridiculous, their internal tracking tool on each record keeps on getting more long winded, and due to this it takes more and more time to complete, as mentioned below 100 records in my name amounted to a total of 2 hours and 35 minutes to complete to perfection, the senior case managers take it upon themselves to check this rigorously as if we are babies and need to be checked on constantly. Do you think I had nothing better to do than spend almost 3 hours updating a tracker??? in that time I could have done research on 5 or 6 KYC records, wasteful. 6. Career Opportunities: There are none, it really depends on who you know, to be promoted from a C9 to a C10 position is only an increase in 4k, and your job is essentially the same, and that is also the same level as a senior case manager (supervisor), most companies pay 48-50 for a supervisor. A colleague of mine interviewed in another department for another role, it is common practice to state to your supervisor if you are looking for alternative opportunities to see if your role can be changed or given more responsibility but also to prepare for a departure and hire a new employee. In this instance my colleague was called into an office and was told sternly by his supervisor that "I can stop this process" are you actually kidding me that he tried to stand in the way of advancing his career, this is considerably unprofessional behaviour and this is in fact actionable from a legal standpoint. Finally, I was considered to be a strong case manager within the department, I was extremely knowledgeable of the policies and procedures, I built professional relationships with staff and management and my quality was exceptionally high and because of this Citi seriously took advantage by putting almost 100 records in my name and then my targets started to suffer naturally because of getting pulled in 100 different directions every day, what really agitated me is that with the tracking tool I could see how many records was in everyone else's name on my team and not one had more than, 40, this was absolutely unacceptable from a team of 26 and one person is given 100 instead of these being shared out.
