Entain Customer Service Manager CSM interview questions
Updated Apr 21, 2026
based on 12 ratings
Difficulty
Easy
Experience
Very positive
How others got an interview
89%
Applied online
Applied online
11%
In Person
In Person
Interview search
12 interviews
Viewing 1 - 5 of 12 Interviews
Entain interviews FAQs
Customer Service Manager CSM applicants have rated the interview process at Entain with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 83.3% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Entain as a Customer Service Manager CSM according to 2 Glassdoor interviews include:
Phone interview: 100%
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I applied online. I interviewed at Entain (Leicester, England)
Interview
The hiring process begins with a brief initial screening call to assess your suitability, interest in the role, and basic qualifications. This is followed by a face to face interview, where your skills, experience, communication abilities, and overall fit with the team and company culture are evaluated in more detail.
Simple just a phone call and a follow up interview a week after very easy general questions about previous roles and what you know about the company got the offer a week later
I applied in-person. I interviewed at Entain (Leeds, England) in Mar 2022
Interview
Easy and relaxed interview process with more of a conversational feel than other places I’ve had interviews. Can talk about your transferable skills from your other jobs if you are a student as previous gambling knowledge isn’t necessary