Undertrained, underpaid, under-appreciated.
Pros
The people I worked with directly were lovely. 35 hour week was appreciated. Workload was low until recently.
Cons
Where to begin? Training: almost non-existent. Consisted of videos or slapped together PowerPoints or PDFs. Considering the sums of money we were dealing with, I think we should have been better trained so we had some confidence in what we were dealing with. Communication: was awful. We should not be put on a queue for a product we know nothing about and have not been trained on or even told was in the pipeline. I’ve never worked for a company who just don’t tell you that you’re going to be working on a new product until after the calls start coming in. There was zero accountability or apology for putting us in that position. Pay: well below market rate in Ireland, which I was willing to accept until our workload became unmanageable in the space of about two weeks. 6 months of service and you’re rewarded with a €17 voucher on their rewards site but the minimum spend was €20. That’s what you’re worth to this company. Apparently there is a bonus scheme but I didn’t stick around long enough to find out how that was. This company is the cheapest I’ve ever worked for so I can’t imagine it’ll be life changing. Progression: very little in the way of progression. The company offer to pay for APA exams but you’re still way underpaid if you stay in the new role. Workload: was fine until a new client randomly (and I do mean randomly) came on board. We were completely overworked with this new client and our team has been shortstaffed since my tenure began as it was. I had to work days I was sick as a courtesy to my colleagues as we had zero cover available.
