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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,085 total reviews)
avatar

Tim Sweeney

65% approve of CEO

59% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,085 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

10K reviews
2.0
Dec 15, 2018
Recommend
CEO approval
Business Outlook

Pros

Young & energetic colleagues Good work if you're on the business end of things. Can rotate to other countries if needed.

Cons

Have entire building in blanchardstown, but leased out 2-3 floors to other companies. This has caused Liberty employees to be cramped up & constant moving of desk. IT infrastructure is pathetic. Old desktops & laptops. IT software systems are even more bad. Always trying to improve EPS scores. Career progression does not depend on manager but higher levels too. So if you want promotion/raise you need to talk bs even if you haven't done anything.

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Liberty Mutual Insurance Response
7y
Thanks so much for your review. Sorry to hear that you wouldn't recommend us at this point, and we hope we can turn that around. We continually invest in technology to improve our customer and user experiences. If you have suggestions on how we can improve, we encourage you to share with your manager for consideration. We'll also pass this feedback along to our team in Ireland.
1.0
Jul 9, 2020
Recommend
CEO approval
Business Outlook

Pros

Nice colleagues who are not management.

Cons

Career progression depends on showing off & asking questions in meetings rather than work that affects business. Promotion every 2 years only even if you work harder than others. Goal of being "Customer first" is fake, since management decided to give covid-19 refunds only if other insurance companies are doing it. High workload but low salary increase (2-5 %) irrespective of performance.

2.0
Dec 11, 2017
Recommend
CEO approval
Business Outlook

Pros

Good colleagues, good location off M50, canteen is not bad, 25 days holidays, a lot of good projects happening during their digital transformation

Cons

No career progression, flat structure, middle management very clicky, extremely slow decision making, desperate for good eNPS scores, IT is chronically bad

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Liberty Mutual Insurance Response
8y
We appreciate you spending some time writing down your thoughts. We work hard to provide an open, positive work environment that employees can be proud of. We always welcome opportunities for improvement. Thanks again for sharing.
Viewing 1 - 3 of 10,085 Reviews

Glassdoor has 11,367 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.