Concentrix reviews

3.9

76% would recommend to a friend

(44,710 total reviews)
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Chris Caldwell

86% approve of CEO

71% positive business outlook

Concentrix has an employee rating of 3.9 out of 5 stars, based on 44,710 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Concentrix employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

45K reviews
2.0
Oct 10, 2023
Recommend
CEO approval
Business Outlook

Pros

Salary is always on time wfh is great my team was the best

Cons

KPI to get monthly bonus in the hands of customers makes 0 sense. If they are unhappy about the resolution (that you give according to policy) they will give you 1 out of 5 and your VOC will drop drastically. You are told to start at 8 and go online, but when it's time to log off you have to do it 2 minutes after your log off time because "we have to wait for the queue to be clear". Imagine an incoming call that comes in those 2 minutes and you're on the phone for half an hour. That means if you had something else to do, like living the rest of your life, you're late, you can't. You can't take your 10 minutes personal time in the last hour of your shift for some unspecified reason, the breaks are tightly scheduled which for a job based on incoming calls is unthinkable. If your break is at 10 am, and you receive a call at 9.58 you have to wait for the call to end before taking your 15 minutes anyway. So what's the point of scheduling them? Sometimes between 2 breaks there are 3.5/4 hours on an 8-hour shift. To progress in your career you have to stay in the same role for at least one year. Other factor for promotion is if you constantly get the bonus by reaching KPI. So if you're good on calls, you will be promoted off the calls.

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Concentrix Response
2y
We’re dissapointed your time at Concentrix + Webhelp wasn’t everything you hoped it would be. We wish we could have tackled your concerns while you were still with us. But you know what? We still appreciate your honest feedback. Maybe our paths will cross again in the future, and we can give it another shot!
3.0
Apr 12, 2020
Recommend
CEO approval
Business Outlook

Pros

Some understanding and sound managers. Got promoted but decided to leave anyway.

Cons

The pay, the shifts, the changes, the constant increase in demands but refusal to entertain a payrise without a promotion, even if you're in the same position 5 years. The fact you're constantly asked to do overtime because they won't provide adequate time and try cut so many corners to meet the numbers for their outsourcing. Got promoted but decided to leave anyway due to the poor pay. Operations Manager changed and it all went downhill after that.

1.0
Feb 7, 2019
Recommend
CEO approval
Business Outlook

Pros

The people you work with are generally pleasant. The fact this is the only point here should tell you something.

Cons

I mean there aren't. The job is terrible, you're going to get abuse, the managers can be fine people, but they will look for any excuse whatsoever to extend your probation. Good luck when your 6 month probation is up, you'll have either poor performance (Need to hit marks like 85 cx approval) if you miss three days in that 6 month period it's extended, if they suspect "call avoidance" (You can literally hit that mark by going to the bathroom for 2 minutes), if you're late 3 times in that 6 month period, it's horrible. And the schedules good god. They're made by a half braindead ape. No sort of work/life balance, this place comes first no ifs ands or buts. They don't care, they'll change nothing based on employee feedback, you can literally spend your entire time employees not having access to several programs needed to carry out the job. Only work here if you are absolutely desperate for the money, as long as you're an EU citizen and can spell "yes" they'll take you. To recap -Apathetic and useless mangement -Extremely inefficient systems and policies -Terrible work life balance -Terrible on site resources -Huge turnover rate (I have worked with about 20 new people in the last 6 months) -Excuses -Pay is pathetic next to jobs in a similar market

Viewing 1 - 3 of 44,710 Reviews

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