Job Description

We are on the hunt for a Client Account Manager to work with some of our top Irish retailer clients on accelerating their growth through smart Ecommerce. This is a client-facing role which requires you to work on both strategic long term projects as well as tactical activities with clients.

As a Client Account Manager, you will be in daily contact with our clients with the purpose of achieving the best possible quality of service. To be successful in this role it is imperative you have a good understanding of Ecommerce concepts and platforms. As the main point of contact, you will oversee all aspects of the customer relationship and leverage best practices to optimise Customer Satisfaction and Time to Value.

StudioForty9's core values are to deliver exceptional service and return on investment to our clients and the overall aim of your role is to achieve this objective.

Overall Objective

• Manage a portfolio of clients – strategically and tactically.
• Build and main positive relationships with clients at various levels.
• Manage and engage with the client in a timely well managed roadmap of work.
• Be the first point of contact to gather accurate and complete requirements for tasks.
• Conduct ongoing meetings with clients to go over the status of all activities.
• Funnel all agreed work for the StudioForty9 team via clearly articulated tickets.
• Work closely with internal teams on the execution of agreed work.
• Following up with team members to make sure support requests and queries are being followed up/actioned/closed.
• Be the first point of contact for an initial diagnosis or troubleshooting of a client issue to ensure enough information has been gathered for the relevant internal teams to resolve the issue.
• Build and document knowledge of the client’s business and maintain documented records of client discussions.
• Actively contribute to ensuring financial targets are reached.
• Managing the ongoing invoicing and budgets for your clients.

Skills & Experience

• A minimum of 2 years working within an Ecommerce environment. (Experience with Shopify / BigCommerce / Magento / Shopware will be an advantage).
• A minimum of 2 years previous experience handling a number of key client accounts.
• Ideally has previous experience working alongside developers/designers and the ability to articulate projects/work in a clear, precise, timely and organised manner.
• Exceptional attention to detail.
• Excellent Organizational skills.
• Excellent communication skills both written and verbal.
• Energetic, enthusiastic, and agile.
• Great attitude, ambitious, highly collaborative and a drive to get things done and ‘make it happen’.

Nice to Have

• A working understanding of ad platforms such as Google Ads, Facebook Business Manager, and how they can be leveraged to influence acquisition side metrics.
• A working understanding of leading ecommerce providers such as Klaviyo, Nosto, TrustPilot would be an advantage.
• Understanding of basic underlying technologies such as HTML, CSS, JS will definitely be an advantage.

This is a rare opportunity to gain great exposure and experience in ecommerce with an agency which has a proven track record & capability set and to define the future of omnichannel retail.