Key responsibilities include:

• Liaise with client engagement teams to deliver automation and data & analytics services.

• Provide 2nd/3rd level support for the department’s standard applications. Manage service level agreements for the core service

• Help in identifying the appropriate technology solutions and designing, developing and implementing those solutions.

• Support the line of service technology and transformation teams dedicated market offerings as appropriate .

• Be involved in technical discussions and projects supporting management.

• Design, develop and implement innovative solutions using agile software development methodologies.

• Ensure quality process and solution design documents are produced.

• Adhere to software development lifecycle on Azure DevOps.

Scope/Overall Summary of Role & Responsibilities

• Work with client teams to deliver and manage to deliver and manage IT/process projects/automation projects.

• Support engagement teams' use of technologies to improve efficiencies.

• Liaise with management to help PwC’s central IT teams to deliver value added services and support.

• Support and report directly to management.

• Proposing, defining and documenting reusable solutions and fixes.

• Supporting and testing new/upgrades software.

• Creating statistics on usage of various applications.

• Documenting technical and risk documentation. Document procedures for incident resolution.
  

Education/Professional Qualifications

Candidates to have a third level qualification (Hons) in an IT related discipline

Skills:

• Excellent troubleshooting abilities.

• Excellent customer management and interpersonal skills.

• Time Management skills.

• Ability to adapt to change.

• Strong communication skills with the ability to communicate effectively with management and to a non-technical audience

• Demonstrates a commitment to quality and integrity
  

Experience and technical skills required :

• Strong understanding of coding concepts as well as demonstratable experience with at least one scripting language (Python, JavaScript).

• Understanding/experience with designing and implementing.

• Good understanding and experience of automation.

• Experience with Microsoft Power Platform is a plus.

• Data analysis skills.

• Basic security understanding with regards to access control management and data management.

• Strong written and verbal communication skills.

• Knowledge of data visualisation software such as Power BI, Tableau or Qlik.