I applied online. I interviewed at T-Mobile (Oklahoma City, OK) in May 2024
Interview
Easy. Just have to pass a mock phone call and answer a few questions. If you worked in one call center you have worked in them all. It's really a simple process
Interview questions [1]
Question 1
I can't remember the exact question but it was somewhere along the lines of explain a time you had to deal with a difficult customer. How did you handle it and what was the outcome
normal life questions and mock phone call to see if you can take calls. Also asked about previous work experience and school experience. Also did job shadow with current experts to see how process works.
Interview questions [1]
Question 1
Can you preform a mock phone call with these current rate plans available.
I applied online. I interviewed at T-Mobile (Birmingham, AL) in Feb 2022
Interview
Easy quick responses video meeting first then a one on one interview asked self related questions customer resultion questions training schedules overall interview process pretty easy and quick. All was virtual